Terms of Service
Please note clinician consultations are governed exclusively by CWI Physician Partners P.C. governed by the following Terms of service (Link to terms), which are linked herein.
This Terms of Service (this “Agreement”) is entered into by and between the undersigned (“You”) and Testy Test Inc (“knō,” “us,” “we,” or “Knō”) and sets out the terms and conditions on which knō will provide access to and use of confidential and secure laboratory testing for certain sexually transmitted infections (“STIs”) and related telehealth services performed by independent providers (collectively, the “Service”) made available on or through the Application Knō (the “application”) to you, a user of the Service (“you” or “User”). By indicating acceptance of this Agreement or by otherwise using the Service, you are entering into a legally binding agreement with us (and you hereby represent that you are of legal age in the jurisdiction you are ordering the test from, and are otherwise fully able and competent, to enter into a binding agreement). If you do not agree to these terms and conditions, you must not use the Service.
PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT CREATES A BINDING LEGAL AGREEMENT BETWEEN YOU AND knō AND INCLUDES AN ARBITRATION CLAUSE UNDER WHICH CERTAIN CLAIMS MAY NOT BE BROUGHT IN COURT OR DECIDED BY A JURY.
Nature of the Service
STI Testing; Consultation. knō will use reasonable commercial efforts to provide, or cause the provision of, the Service described in and subject to this Agreement. The Service will include STI testing for one or more of the following conditions:
Chlamydia, Gonorrhea, Hepatitis B, Hepatitis C, Herpes 1, Herpes 2, Syphilis, Trichomonas, HIV, Mpox, other STIs.
When you select STI testing for one or more conditions on the application, in accordance with the applicable state law, an independent, licensed clinician or other qualified health care professional (“Health Professional” Cynergy Wellness) will submit, or decline to submit, a test requisition (“Order”) for any test(s) selected as appropriate in his or her professional medical judgment. If an Order is submitted, the specimen collection will be sent to your home by an independent clinical laboratory (“Lab”, Spectrum Solutions ). The test will be processed at the Lab in accordance with the Order. You hereby consent to have the results shared with knō and request that knō send the results to you (by telephone, e-mail, our application, or other means), the ordering health care provider, any third-party site described more fully herein, and potentially public health authorities as described below. You also hereby consent to have knō deliver educational information to you by telephone, e-mail, our application or other means. knō will arrange a phone consultation with a Health Professional prior to the release of the test(s) results when required by law, and Health Professional consultations are available to you in the case of any positive result.
A prescription may sometimes be provided through the Health Professional consultation, but that is independent and unrelated to the Service facilitated by knō. Moreover, the provision of a prescription is not guaranteed, as prescriptions are left to the Health Professional’s discretion and will only be written if medically appropriate and permitted by state law.
knō and its affiliates reserve the right to deny access to or use of the Service if knō determines or suspects the potential misuse of the Service.
Disclaimer. knō DOES NOT PROVIDE MEDICAL OR HEALTH CARE SERVICES OR ADVICE, AND THE SERVICE IS NOT DESIGNED OR INTENDED TO ADDRESS MEDICAL EMERGENCIES. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD OR DELAY IN SEEKING PROFESSIONAL MEDICAL ADVICE BECAUSE OF THE SERVICE OR INFORMATION YOU RECEIVE USING THE SERVICE. IF YOU THINK YOU HAVE A
MEDICAL EMERGENCY, CALL 911 IMMEDIATELY. DO NOT RELY ON ELECTRONIC COMMUNICATIONS OR COMMUNICATION THROUGH THE SERVICE FOR IMMEDIATE OR URGENT MEDICAL NEEDS.
Health Care Providers. You understand and agree that knō partners with certain Health Professionals and Labs (collectively “Health Care Providers”) that are independent, third-parties to coordinate providing the Services to you, and you authorize us to share your personal and health information with those Health Care Providers to fulfill our obligations to you under this Agreement. The Health Care Providers performing aspects of the Service are licensed in the states in which they provide the Service in accordance with applicable federal and state laws. You understand that by using the Service you are not entering into a health care provider-patient relationship with knō. You understand that information you provide, disclose, or receive via the Service may become part of a medical record established by a Health Care Provider but may not automatically become part of your separate medical records held by your physician or other qualified health care professional without your direction or sharing such medical records. The Service is not meant to provide complete or exhaustive information about your medical condition. You are strongly encouraged to consult with a qualified health care professional for answers to your personal medical or health care questions.
Personal and Health Information. You agree to provide us with accurate, current, and complete demographic information, including your name, gender, date of birth, and contact information. You further agree to provide us with accurate, current, and complete health information during any consultation with a Health Professional or as otherwise appropriate, including, without limitation, information about your health conditions, allergies, relevant medical history, and medications. You agree to update your health information as needed. Failure to provide accurate information may result in a restriction of your account and prevent you from receiving further services through knō.
Use During Pregnancy. If you are pregnant, we strongly recommend that you visit your physician or other health care provider. It is very important that you get the right kind of prenatal care. Please talk to your physician or health care provider about your concerns about STIs and STI testing.
In order to receive STI testing, you will be required to execute an Informed Consent, which will be provided to you in advance of the testing.
Your Representations, Warranties, and Covenants. You represent, warrant, and covenant that (a) you are engaging knō under your own name and will not misrepresent your identity or impersonate another person; (b) you comply and will comply with all applicable laws and regulations in your use of the Service, including but not limited to age restrictions; (c) you have executed, or will execute, the Informed Consent permit knō to perform, or cause the performance of, the Service; (d) the specimen(s) and any information, technology, supplies, specifications, designs and other materials you supply in connection with the Service, and the use thereof to provide the Service, do not and will not infringe the rights of any third parties; (e) you will comply with Knō’s Terms of Service, which forms part of this Agreement and is incorporated herein by reference; and (f) you will comply with all rules and policies about use of the Service in this Agreement and that we publish from time to time.
Duty to Call-In
You acknowledge that your health is important to you and your community and that you will notify us if you have not received your test results within (5) business days from the date you submitted your sample to the laboratory. You acknowledge that not calling us could put you, your partners, and your community at continued risk. firstname.lastname@example.org
Review of Results. If you elect to receive your test results by a phone call from a clinician, by accessing your account or by calling in, you agree to review your results within (14) days of the date such results are made available. You agree that we have the right to contact you by other means, including by certified mail or telephone using the information you provide, to deliver the results.
Password and PIN. You may access your information on the application only through the use of a password and/or PIN selected by you. You are solely responsible for maintaining the confidentiality of your password and/or PIN, and for all activities that occur under your password and/or PIN. You agree not to share your password and/or PIN and not permit anyone else from using your password and/or PIN and to immediately notify knō of any known unauthorized use of your password or other security concerns.
Public Health Reporting
knō may be required by law to disclose certain health information to federal and/or state public health agencies to report, prevent, or control disease, injury or disability. For example, certain positive test results require reporting to public health agencies in accordance with applicable state laws. You may or may not be notified of these disclosures.
Authorization to Release Health Information
By entering into this Agreement, You authorize knō the Health Professional, and the Lab to disclose to knō’s third-party partner sites, including several dating apps (the “Third-Party Sites”) that you have received STI Testing in the form of an icon designed by knō. The icon may be transmitted to Third-Party Sites via API and include the date of the test. The results of tests will not be shared with third-party partner sites. You understand that this authorization covers HIV-related information. All disclosures in accordance with this authorization shall be made, requested or performed by You, the individual. This authorization shall be valid until this Agreement is terminated. You have the right to revoke this authorization at any time by writing to knō in accordance with knō’s Notice of Privacy Practice (email@example.com). You understand that You may revoke this authorization except to the extent that action has already been taken based on this authorization. Revocation of this authorization will effectively result in the termination of the Terms of Service and result in the deletion of your user account.
The Service is directed to individuals 18 or over, but minors, as the term is defined in their applicable state of residence, may use the Service without parental consent in compliance with the applicable state law. We do not knowingly collect personal information from individuals under the age of 13. If you are under 18, or if you are 18 or over, but under the age where your state permits you to access and use the Service without parental consent, you are not permitted to use the Service or to send personal information to knō.
Payment of Fees and Ordering/Cancellation Policy
Fees. We are subject to complex laws and regulations that are constantly evolving and vary from state to state. Specific billing practices and service availability may be amended periodically to comply with changes in the law or guidance from regulatory authorities.
knō will accept payment directly from you or other individuals authorized to make a payment on your behalf. knō accepts various forms of electronic payment for Services in accordance with knō policies and this Agreement. We currently accept electronic payments made by credit or debit card or a pre-paid credit card. You agree to provide us (or our designated third-party payment provider) with accurate and valid credit card or other digital payment information and update your credit card or other payment information in the event any information provided becomes invalid or incomplete. All payments shall be made in U.S. dollars. You are responsible for any tax, duty, custom or other fee of any nature, other than taxes on knō’s income, imposed on the Service by any federal, state, local or foreign government authority.
Cancellation and Refund. We reserve the right to accept, refuse, or cancel any orders placed through the Service, without liability or justification. We will refund you in case your order was cancelled by us after your credit card or other digital payment method has been charged.
You may not cancel an order. Sample collection kits are shipped immediately after purchase. If you do not wish to proceed, you may discard your sample collection kit and delete your account. No refunds will be provided. If you experienced extenuating circumstances and wish to petition for refund send your request to firstname.lastname@example.org.
Changes to This Agreement
The Service, and the business, development, and activities of knō, are subject to change during your use of the Service as determined from time to time by knō in its discretion. knō has no obligation to create or include additional features or functionality for the Service. knō may modify the terms of this Agreement with at least ten (10) days of advance notice via electronic communication. If you do not accept such modified terms, you may terminate this Agreement before the modified terms go into effect. However, if you do not terminate this Agreement within that time period, you agree to be bound to such modification after that time.
No Medical or Health Services
knō does not provide medical, health, or other professional services or advice. knō does not practice medicine or any other licensed profession and does not interfere with the practice of medicine or any other licensed profession provided through the Service. knō does not operate or perform diagnostic laboratory testing. Each Health Care Provider is responsible for their services and compliance with the requirements applicable to their profession or business and licensure, permit, or certification. You hereby acknowledge and agree that no Health Care Provider is an employee, agent, or subcontractor of knō and is not providing services on behalf of or through knō, but instead are independent of knō and solely responsible for the services they render.
If you provide to us (directly or indirectly, and by any means) any comments, feedback, suggestions, ideas, or other submissions related to the Service (collectively, “Feedback”), the Feedback will be the sole property of knō. We will be entitled to use, reproduce, disclose, publish, distribute, and otherwise exploit in any manner, all Feedback, without restriction and without compensating you in any way. We are and shall be under no obligation to maintain any Feedback in confidence, or to respond to any Feedback.
Warranty Disclaimers and Limitation of Liability
ALL SERVICES MADE AVAILABLE BY knō ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY EXPRESS OR IMPLIED, AND knō DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A SPECIFIC PURPOSE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH knō IS TO DISCONTINUE YOUR USE OF THE SERVICE. WITHOUT LIMITING THE PRECEDING SENTENCE, YOU ACKNOWLEDGE AND AGREE THAT knō DOES NOT WARRANT THE MERCHANTABILITY OR FITNESS FOR A SPECIFIC PURPOSE ANY OF THE SERVICES OR PRODUCTS OF ANY LAB OR HEALTH PROFESSIONAL.
NEITHER knō NOR ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBSIDIARIES, OR AFFILIATES SHALL BE LIABLE TO A USER OR INDEMNIFY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR DIRECT DAMAGES RELATED TO ANY knō SERVICES OR ANY RELATED ACTS OR OMISSIONS WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. TO THE EXTENT THIS LIMITATION ON LIABILITY IS PROHIBITED OR FAILS OF ITS ESSENTIAL PURPOSE, KNO’S SOLE OBLIGATION TO YOU FOR DAMAGES WILL NOT EXCEED THE AMOUNT YOU HAVE PAID TO knō DURING THE ANNUAL PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO SUCH LIABILITY. NEITHER knō NOR ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBSIDIARIES, OR AFFILIATES ARE LIABLE FOR THE ACTIONS OR OMISSIONS OF ANY THIRD PARTY, INCLUDING THE LAB OR HEALTH PROFESSIONALS. YOU HEREBY AGREE TO WAIVE ANY AND ALL CLAIMS AGAINST knō ARISING FROM OR
RELATING TO THE SERVICES PROVIDED TO YOU BY THE HEALTH CARE PROVIDERS.
THE LIMITATIONS SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND knō. knō WOULD NOT BE ABLE TO PROVIDE YOU WITH ACCESS AND USE OF the application AND ITS SERVICES WITHOUT SUCH LIMITATIONS. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that knō may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
You will release, indemnify, and hold us, our affiliates, and our and their respective partners, members, trustees, directors, officers, employees, and licensors harmless against any and all claims, actions, proceedings, suits, liabilities, losses, damages, costs, expenses and attorneys’ fees (“Liabilities”) arising out of or related to (a) your breach of this Agreement, (b) your use of the Service, (c) any injury or personal damage occurring at the Lab, (d) your use or interpretation of any test results, (e) your choice of payment method, and (f) any notices or information sent to your contact address. We reserve the right to assume the sole control of the defense and settlement of any claim, action, suit or proceeding for which you are obliged to indemnify us. You will cooperate with us with respect to such defense and settlement.
Remedies for Violations
We reserve the right to seek any and all remedies available at law and/or in equity for violations of this Agreement, including without limitation the right to block access to the application from a particular Internet address or phone number. Our remedies shall be cumulative and the availability to us of any remedy or our exercise or enforcement of
any right shall not limit or preclude the availability to us of any other remedy or our exercise or enforcement of any other right.
Class Action Waiver, Dispute Resolution, & Arbitration
You agree to give up your rights to participate in a class action or representative action with respect to any claim or controversy arising out of or relating to the application, the Service or knō. You will be entitled to join or consolidate claims by or against other parties or otherwise participate in any claim as a class representative, class member or in a private attorney general capacity.
We will attempt to resolve disputes, however, if a matter arises that cannot be resolved promptly between you and us, you agree that any claim or controversy arising out of or relating to the Service shall be settled by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered into any court having jurisdiction thereof.
The arbitrator(s) will be empowered to grant whatever relief would be available in a court under law or in equity, including, without limitation, any injunctive relief. Moreover, the arbitrator(s) will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this Class Action Waiver, Dispute Resolution, & Arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. Any award of the arbitrator(s) will be final and binding on each of the parties.
You agree that the arbitration shall be held in Washington, DC, unless the AAA or the arbitrator shall determine that the venue in DC is unreasonably burdensome, in which case the AAA or the arbitrator shall select a venue that is not unreasonably burdensome to both you and us. You agree that, if the AAA shall be unavailable or decline to administer the arbitration, and the parties do not agree on a substitute, a substitute administrator or arbitrator shall be appointed by the court. The arbitrator may render
early or summary disposition of some or all issues, after the parties have had a reasonable opportunity to make submissions on these issues. You agree that any arbitration shall not permit claims on a class, mass, representative, or private attorney general basis. You further agree that no claims of other parties may be consolidated with your or our claims in the arbitration without both your and our consent. YOU ARE WAIVING YOUR RIGHTS TO HAVE YOUR CASE DECIDED BY A JURY AND TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR CONSOLIDATED ACTION AGAINST US. If any part of this Arbitration clause is later deemed invalid as a matter of law, then it shall be severed, and the remaining portions of this section shall remain in effect, with the exception that if the preceding paragraph is deemed invalid, then this entire section shall be deemed invalid and the arbitration clause shall be void.
At knō’s option, this provision shall not apply to claims of patent, trademark, or copyright infringement or misappropriation of trade secrets (collectively, “IP Claims”). With respect to any IP Claims that are not subject to arbitration under the above provision, you hereby consent to non-exclusive jurisdiction and venue in any federal or state court located within the State of Maryland, U.S.A., with respect to any suit, claim, or cause of action arising from or relating to the Service or this Agreement, and you shall not bring any such suit, claim or cause of action except in a court located within the State of Maryland, U.S.A.
knō, its licensors, or content providers own all right, title and interest to its software, processes, methodologies, documents and other materials used on the application or in connection with the Services, and all patent, copyright, trademark, and other rights of any nature arising from or relating in any way thereto (“Intellectual Property Rights”).
No right to the Intellectual Property Rights is granted hereunder except to permit access and use of the Service as set forth herein.
Term and Termination
Upon termination you will not receive any refund or partial refund for any charges already billed to your account unless terminated in accordance with the Cancellation and Refund section above. You hereby agree that termination of this Agreement is your sole right and remedy with respect to any dispute with knō, including, but not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or knō’s enforcement or application of this Agreement; (2) any policy or practice of knō or knō’s enforcement or application of such policies; or (3) the ability to access and/or use the Service.
Severability; Waiver; Headings
If any portion of this Agreement is adjudicated to be invalid, illegal, or unenforceable, such provision will be deemed to be deleted, but the validity, legality, and enforceability of the remaining portions of this Agreement will not in any way be affected or impaired, and this Agreement will be enforceable as so modified. Failure of knō to enforce any provision of this Agreement will not constitute or be construed as a waiver of such provision or of the right to enforce such provision. The headings and captions contained in this Agreement are inserted for convenience only and do not constitute a part of this Agreement.
Construction against Drafter
The terms of this Agreement shall not be construed against knō by virtue of its having drafted the provisions herein. You recognize an understanding of the terms and conditions and the opportunity to obtain an answer to any questions or concerns prior to entering into this Agreement or receipt of the Services.
You and knō agree that all disputes or other matters arising from or relating to this Agreement, or the use or operation of the Service, will be governed by the substantive laws of the State of Maryland, without regard to its or any other jurisdiction’s conflicts of laws principles that would apply another law.
No Implied Third-Party Beneficiaries
Nothing in this Agreement is intended to confer on any third party (whether referred to in this Agreement by name, class, description or otherwise) any benefit or any right under any legislation in any country to enforce any provisions of this Agreement, except as expressly contemplated in this Agreement.
Knō may assign this Agreement and/or its rights and/or obligations under this Agreement (in whole or in part) without restriction and without notice to you. This Agreement shall inure to the benefit of, and may be enforced by, knō’s respective permitted successors and assigns.
Knō’s performance under this Agreement may be subject to interruption or delay due to causes beyond its reasonable control, such as acts of God, acts of any government, pandemics, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, industrial or labor dispute, flood, or inability to obtain necessary supplies and the like.
knō will generally communicate with you using the e-mail address, push notifications or telephone number you provided to knō. In some circumstances, we may communicate with you using the mailing address you provided to knō. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You may contact knō on all matters relating to your order or Services provided by us using the following resources:
For Customer Service inquiries: +1 240-273-1428 Compliance/Ethics Hotline: +1 240-273-1428
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Knō and its affiliates are committed to protecting the privacy of your identifiable health information. This information is known as (“protected health information”) or (“PHI”). PHI includes laboratory test orders and test results as well as invoices for the services we provide.
Knō is required by law to maintain the privacy of your PHI. We are also required to provide you with this Notice of our legal duties and privacy practices upon request. It describes our legal duties, privacy practices and your patient rights as determined by the Health Insurance Portability and Accountability Act of 1996 also commonly referred to as (“HIPAA”). We are required to follow the terms of this Notice currently in effect. We are required to notify affected individuals in the event of a breach involving unsecured protected health information. PHI is stored electronically and is subject to electronic disclosure. This Notice does not apply to non-diagnostic Services that we provide.
How We May Use or Disclose Your Health Information
We use your PHI for treatment, payment, or healthcare operations purposes and for other purposes permitted by law. Not every use or disclosure is listed in this Notice, but all of our uses or disclosures of your health information will fall into one of the categories listed below. We need your written authorization to use or disclose your health information for any purpose not covered by one of the categories below. You may revoke any authorization you sign at any time. If you revoke your authorization, we will no longer use or disclose your health information for the reasons stated in your authorization except to the extent we have already taken action based on your authorization.
The law permits us to use and disclose your health information for the following purposes: Treatment, Payment and Healthcare Operations, Business Associates, As Required by Law, Law Enforcement Activities and Legal Proceedings, Other Uses and Disclosures.
Knō provides laboratory testing for physicians and other healthcare professionals, and we use your information in our testing process. We disclose your health information to authorized healthcare professionals who order tests or need access to your test results for treatment purposes. Examples of other treatment-related purposes include disclosure to a pathologist to help interpret your test results or use of your information to contact you to obtain another specimen, if necessary.
Knō will use and disclose your PHI for purposes of billing and payment. For example, we may disclose your PHI to obtain payment for our services.
Knō may use and disclose your PHI for activities necessary to support our healthcare operations, such as performing quality checks on our testing, internal audits, arranging for legal services or developing reference ranges for our tests.
Knō may provide your PHI to other companies or individuals that need the information to provide services to us. These other entities, known as “Business Associates,” are required to maintain the privacy and security of PHI.
As Required by Law
We may use and disclose your PHI as required by law.
Law Enforcement Activities and Legal Proceedings
We may use and disclose your PHI if necessary, to prevent or lessen a serious threat to your health and safety or that of another person. We may also provide PHI to law enforcement officials, for example, in response to a warrant, investigative demand or similar legal process, or for officials to identify or locate a
suspect, fugitive, material witness, or missing person. We may also disclose PHI to appropriate agencies if we reasonably believe an individual to be a victim of abuse, neglect or domestic violence.
We may disclose your PHI as required to comply with a court or administrative order. We may disclose your PHI in response to a subpoena, discovery request or other legal process in the course of a judicial or administrative proceeding, but only if efforts have been made to tell you about the request or to obtain an order of protection for the requested information.
Other Uses and Disclosures
As permitted by HIPAA, we may disclose your PHI to:
- Public Health Authorities
- The Food and Drug Administration
- Health Oversight Agencies
- Military Command Authorities
- National Security and Intelligence Organizations
- Correctional Institutions
- Organ and Tissue Donation Organizations
- Coroners, Medical Examiners and Funeral Directors
- Workers Compensation Agents
We may also disclose relevant PHI to a family member, friend, or anyone else you designate in order for that person to be involved in your care or payment related to your care. We may also disclose PHI to those assisting in disaster relief efforts so that others can be notified about your condition, status and location.
Note Regarding State Law
For all of the above purposes, when state law is more restrictive than federal law, we are required to follow the more restrictive state law.
Your Patient Rights
- Receive Test Information You have the right to access your PHI that we have created. You may receive your test results online by logging into your account. You may also call us at +1 240-273-1428. If your request for test information is denied, you may request that the denial be reviewed.
Amend Health Information
You may request amendments to your PHI by making a written request to compliance@knō.co. However, we may deny the request in some cases (such as if we determine the PHI is accurate). If we deny your request to change your PHI we will provide you with a written explanation of the reason for the denial and additional information regarding further actions that you may take.
Accounting of Disclosures
You have the right to receive a list of certain disclosures of your PHI made by us in the past six years from the date of your written request. Under the law, this does not include disclosures made for purposes of treatment, payment, or healthcare operations or certain other purposes.
You may request that we agree to restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request, except in certain situations.
Request Confidential Communications
You have the right to request that we send your health information by alternative means or to an alternative address, and we will accommodate reasonable requests.
Copy of This Notice
You have the right to obtain a paper copy of this Notice upon request.
How to Exercise Your Rights
You may write or send an email to us with your specific request, including requesting a form to complete to obtain a copy of your test results. Knō will consider your request and provide you a response. compliance@knō.co
If you believe your privacy rights have been violated, you have the right to file a complaint with us. You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights.Knō will not retaliate against any individual for filing a complaint.
To file a complaint with us, or should you have any questions about this Notice, send an email to us at complinace@Kno.co, or write to us at the following address:
TTI Attention: Privacy Officer 1125 West Street, Suite 200 Annapolis, MD 21401
You may also contact the Privacy Officer at +1.240.273.1428.
We reserve the right to amend the terms of this Notice to reflect changes in our privacy practices, and to make the new terms and practices applicable to all PHI that we maintain about you, including PHI created or received prior to the effective date of the Notice revision. Our Notice is displayed on our website and a copy is available upon request.
Knō and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Knō does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe that knō has discriminated against you or your minor child on the basis of race, color national origin, age, disability, or sex, you can file a grievance with:
TTI Attention: Privacy Officer 1125 West Street, Suite 200 Annapolis, MD 21401
You can file a grievance in person or by mail or by email. If you need help filing a grievance, the Knō Privacy Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1.800.368.1019, 800.537.7697 (TDD)
We take your privacy seriously. If you have questions, concerns, or feedback regarding the privacy of your personal and health information, you may contact us at +1.240.273.1428 or compliance@Knō.co.
If you have a question that is medical in nature, about how our process works, or about service-related issues, please call us at +1.240.273.1428. and speak with a representative.
BY ACCESSING OR USING THE Application, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO OUR PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU, AND YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE APPLICABLE TO YOU.
a. I voluntarily consent and authorize CWI Physician Partners P.C., a California Professional Corporation; CWI Physician Partners P.C., a Hawaii Professional Corporation; CWI Physician Partners P.C., a Georgia Professional Corporation; CWI Physician Partners P.A., a Kansas Professional Association; CWI Physician Partners P.C., an Oregon Professional Corporation; CWI Physician Partners P.C., a Nevada Professional Corporation, CWI Physician Partners P.C., a Rhode Island Professional Corporation; CWI Physician Partners P.C., an Oklahoma Professional Corporation, as applicable (“CWI”) to review the collection, testing, and analysis for the purposes of a diagnostic screening test. I understand that there are risks and benefits associated with undergoing a diagnostic screening testing and there may be a potential for false positive or false negative test results. I assume complete and full responsibility to take appropriate action with regards to my test results. Should I have question or concerns regarding my results, or a worsening of my condition, I shall promptly seek advice and treatment from an appropriate medical provider. I further acknowledge the following:
i) I am the individual who will provide the sample for the Test(s) that I am requesting or I am the parent or legal guardian of a minor who is providing the sample for testing.
ii) I am at least eighteen (18) years of age or I am the parent or legal guardian of a minor who is providing the sample for testing.
iii) I have read and understand the information provided about the Test(s) that I have been provided on the website where I requested the Test.
iv) The information I have provided in connection with my request to CWI is correct to the best of my knowledge. I will not hold CWI or its employees or agents responsible for any errors or omissions that I may have made in providing such information.
v) My health information and results may be shared with CWI employees and agents for the purpose of ordering, processing, and reporting my results.
vi) Medical services provided by CWI are purely for diagnostic assistance purposes and do not create a physician-patient relationship, and do not constitute medical care or diagnosis or treatment of any condition, disease, or illness.
vii) I authorize CWI to contact me via text message to communicate with me regarding my test.
2) Patient Rights and Privacy Practices
a. Notice of Privacy Practices and Patient Rights: CWI Notice of Privacy Practices describes how it may use and disclose your protected health information for other purposes that are permitted or required by law. To review a copy of CWI Notice of Privacy Practices, go to www.CynergyWellness.com.
b. Disclosure to Government Authorities: I acknowledge and agree that my test results and associated information may be disclosed to appropriate county, state, or other governmental and regulatory entities as may be permitted by law.
a. To the fullest extent permitted by law, I hereby release, discharge and hold harmless CWI including, without limitation, any its respective officers, directors, employees, representatives and agents from any and all claims, liability, and damages, of whatever kind or nature, arising out of or in connection with any act or omission relating to my diagnostic test or the disclosure of my test results.
b. By selecting the ACKNOWLEDGEMENT during the registration process for diagnostic testing, I acknowledge and agree that I have read, understand, and agreed to the statements contained within this form. I have read the contents of this form in its entirety and voluntarily consent to proceed with these procedures.